Frequently Asked Questions
Everything you need to know about your next knitting or crochet project.
How can I track my Lion Brand order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for yarn and kits?
We accept returns of unopened, unused yarn in its original packaging within 30 days of purchase. Please note that digital patterns and opened kits are non-refundable.
How do I ensure I get the same dye lot for my project?
We make every effort to fulfill orders for multiple skeins of the same color with a single dye lot. However, we recommend purchasing all the yarn needed for your project at once to guarantee a perfect match.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
What should I do if a specific yarn color is out of stock?
You can sign up for email notifications on the product page to be alerted as soon as your favorite colorway is back in stock.